Reference

Our Legal Framework for Indonesia Accounts

monabet operates under a clearly defined set of legal terms that govern every account, transaction and data point on this platform — and your access depends on local…

Terms & ConditionsPrivacy PolicyCookie PolicyDANA, OVO, GoPay, QRIS CoverageAccount Rights & Obligations
monabet Our Legal Framework for Indonesia Accounts
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, need to dispute a policy decision, or want to exercise a right under our privacy policy, our support team handles legal queries through three dedicated channels. Response times for legal requests are typically within 24 hours on weekdays. Whether you are in Surabaya or anywhere else in Indonesia, the same channels apply to all accounts.

Team online

Live Chat

Available 24 hours a day, seven days a week directly inside your account dashboard. Use this channel to raise urgent policy or account-access questions and receive a written response you can save.

Email Support

Send your legal request or data-access query to our dedicated support address. We aim to respond within one business day and will send a confirmation receipt immediately upon submission.

In-Account Ticket

Log in, navigate to Account Settings, then select Help & Legal to submit a formal ticket. This creates a timestamped record of your request, which is useful for data-rights or policy-dispute follow-ups.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Every account on this platform is protected by industry-standard encryption at rest and in transit.

Data Encryption

All personal and financial data transmitted through your account — including payment details entered when using DANA, OVO, GoPay or…

Cookie Policy

We use strictly necessary cookies to keep your session active and optional analytics cookies to improve our service.

Data Retention

Account data is retained for as long as your account is active and for a defined period after closure as…

Account Security

Two-step verification is available on all accounts. We recommend enabling it under Account Settings immediately after opening your account to…

Right to Access

You can request a full export of the personal data we hold about your account at any time.

Right to Deletion

Where local law permits, you may request permanent deletion of your personal data after account closure.

Frequently Asked Legal Questions

These are the questions we receive most often about our terms, your rights and how legal matters are handled on this platform. If your question is not covered here, our 24-hour live chat or in-account ticket system is the fastest path to a specific answer.

Yes — access to and use of this platform depends on local law in your specific region. We advise you to confirm your eligibility before opening an account. Our terms do not override any regulation that applies to you under Indonesian law.

Submit a data-access request through the in-account ticket system under Account Settings, or send an email to our support address. We confirm receipt immediately and fulfil the request within 14 calendar days, delivering your data in a portable format.

Where local law permits, you may request deletion of your personal information after account closure. We will inform you in writing which records can be erased and which we are legally required to retain before carrying out any deletion.

All transactions processed through DANA, OVO, GoPay and QRIS are governed by the same account terms as any other payment method on the platform. The payment provider's own terms also apply independently. We do not override those provider terms.

We notify you by email and display a notice inside your account dashboard whenever material changes are made to our terms. Continuing to use your account after a notified update is treated as acceptance of the revised terms in force at that time.

We use strictly necessary cookies to keep your session running and optional analytics cookies to improve the platform. You can manage or withdraw consent for optional cookies at any time through the cookie banner or through your browser's privacy settings without affecting core account access.

Raise a formal legal complaint via the in-account ticket system or by email. We acknowledge all complaints within one business day and aim to resolve them within 14 days. If you remain unsatisfied, you retain the right to escalate to relevant regulatory authorities under Indonesian law.