Privacy Policy Questions and Answers
We collect your full name, date of birth, email, phone number, residential address and banking details. During identity verification, we may ask for a government ID photo. This data stays encrypted and is only used to verify your account, process payments and prevent fraud.
Deposits via DANA, OVO, GoPay and QRIS are processed by those providers — we never store your bank credentials. Withdrawal requests are verified by our compliance team before funds leave our account. All data in transit uses military-grade SSL encryption.
Yes. Log in to your account, go to Security > Data & Privacy and select Download My Data. You'll receive a complete list of information we hold — personal details, payment history, game activity and account settings — within 7 business days.
Your account is flagged for deletion, and most personal data is removed after 30 days. Transaction records and identity documents are kept for seven years to comply with financial regulations. After that period, all remaining data is permanently erased.
No. We never sell your personal data to advertisers, brokers or third-party marketers. Data sharing is limited to payment processors, fraud-prevention partners and where local law requires disclosure.
Session cookies remember your login and game preferences while you play. Analytics cookies help us detect fraud and improve page speed. You can disable optional tracking in your browser — your account and payments will still work normally.
We retain withdrawal receipts, deposit confirmations and game logs for seven years per financial record-keeping rules. This protects both you and us in case of disputes. Your account activity summary is accessible anytime from your history page.
