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Our Terms & Conditions – What You Need to Know

When you open an account with monabet, you enter into our terms that cover account eligibility, payment methods, gameplay rules and withdrawal verification.

Account eligibility and local lawPayment and withdrawal rulesAccount security and data handling
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monabet Our Terms & Conditions – What You Need to Know
GET IN TOUCH

How to Reach Us About Your Account or Terms

Team online

Live Chat

Open the chat window in your lobby — our team responds within minutes during operating hours. Use live chat to ask about account policies, withdrawal holds or terms clarification.

Email Support

Send detailed questions about your account, terms or transactions to [email protected]. We review and reply within 24 hours. Include your account email and the issue you're facing.

Account Settings

Log in to your monabet account and visit Account > Settings to review your terms agreement, payment methods and contact preferences. Update your details or contact information from there.

SECURITY AND DATA

How We Protect Your Account and Information

Account Access & Verification

When you open an account, we verify your identity using the email and phone number you provide.

Data Retention & Privacy

We store your account data, transaction history and payment details securely.

Payment Security

Deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end.

Cookies & Tracking

We use cookies to keep you logged in, remember your game preferences and detect suspicious account activity.

Account Closure & Data Deletion

If you close your account, we keep transaction records as required by law.

Report a Breach or Concern

If you suspect unauthorized access or see a suspicious transaction, contact our team immediately via live chat or email.

Questions About monabet Terms & Conditions

Account eligibility depends on local law in your region. If you're ineligible where local law doesn't permit, we can't process your account. Check local regulations or contact support to confirm your eligibility before opening an account.

Deposits usually clear within one minute after we receive confirmation from your bank or payment provider. Rarely, processing may take up to five minutes due to network delays. Your lobby balance updates automatically once the transfer completes.

We verify large or first-time withdrawals to prevent fraud and protect your funds. Verification typically involves confirming your phone number or email. Large withdrawals may require additional identity checks — this is standard and keeps your money secure.

Yes. Log in to Account > Payment Methods and update your linked DANA, OVO, GoPay or QRIS account. You can add multiple payment methods or remove old ones. Changes take effect immediately for future deposits and withdrawals.

When you close an account, we retain transaction records and basic account data as required by law for compliance and dispute resolution. We do not use your data for marketing or gameplay after closure. Request permanent deletion by contacting [email protected].

Contact our support team via live chat or email [email protected] and request your account history. Include your account email. We provide a copy within 24 hours — this includes all deposits, withdrawals, bets and account changes.

Log into your account and review your transaction history in Account > History. If you spot a discrepancy, contact support immediately with the transaction date and amount. We investigate within 24 hours and reverse any errors to your account.

Related Pages

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